When internet users are looking for a product to buy or a service to use, most of them start by locating multiple retailers or providers, then they continue by checking out the online reviews and testimonials before they make the final decision. While it is easy to understand why positive online reviews are important for convincing potential customers that your business is reliable, there are many other reasons why positive reviews are important, too – here are some:
- Better performance on search engines – A leading Denver SEO expert confirms that search engines evaluate websites based on many factors, one of these criteria being the availability of positive reviews on the evaluated website. The sites that publish lots of reviews are ranked higher than the ones that do not have testimonials;
- Inspiring trust – customers tend to rely more on the opinions of their peers than on the ads created by companies to sell their own products. A product or a business that gets lots of positive reviews is considered to be more reliable;
- Great feedback for you – knowing what your customers think about your products or services is very useful for your future development. Check the reviews that you get, thank your reviewers for sharing their thoughts whenever you can and offer solutions to the customers who publish negative reviews – it is an excellent way to convince someone who was not happy with your performance the first time around to give you a second chance.